Today was a day of two firsts - my first experience of using a public weighbridge, and of receiving the worst service I have endured in Toowoomba in 14 years of living here.
Yesterday, (Wednesday 30/8) I looked up public weighbridges in Toowoomba
region, having been advised by RACQ that this was how I should measure my
combined vehicle and caravan weight. Toowoomba Grain Storage and Handling
advertises itself as the "cheapest in the region". The lady I
spoke to told me she was at the weighbridge until 3pm that day, the fee would
be $10, the facility would be open 8-5 today and Friday, and I didn't need to
Once we arrived today I saw a green traffic light and drove onto the bridge.
We were on the bridge for at least a minute to check and note the reading
on an electronic notice board. The office attached to the weighbridge has
quite dark tinted windows and there did not appear to be anyone present.
I noted a sign asking that if no-one was in attendance, to ring a certain
I then drove off the bridge, disconnected the van, and weighed the vehicle
separately. Still no-one made their presence known. The last time I was
ever on a weighbridge, the office had a sliding glass window that was open, and
a person clearly visible.
I noted a second building nearby with a parked car. I walked around
this building, ascertained no-one was there, then went to the door of the
weighbridge office. A large dog came to the door - I did not see a
person. I do not attempt to open doors or gates when large dogs are on
the other side. They don't always bark.
The door was suddenly thrust open by a fair haired woman, obviously very angry.
I was subjected to a torrent of verbal abuse, but without bad language.
Apparently, I was supposed to have got out of the car once on the bridge,
opened the office door to a building that appeared closed, or rung the phone
number first. This is despite the green traffic light suggesting it was
OK to drive straight onto the bridge.
Had there been no-one in the office, I would rung the number, explained I had
made two weighings, and offered to pay, as was clearly indicated by the action
When I went to pay, I was told it would be $50 as I hadn't first got of my car.
I told her that the lady I had spoken to yesterday, said $10, and that I would
pay $20 for both weighings and no more. More abuse followed including
being told she "wasn't here yesterday".
I do NOT appreciate being treated as potentially dishonest, especially by an
office girl too lazy to make her presence known, and who did not allow for the
fact that I was unaware of the required procedure.
As I said, I have NEVER been spoken to so rudely by any office person, shop
assistant or business owner in Toowoomba since our time here.
Perhaps I should have noted that the cheapest service can sometimes be the
nastiest, and behind the counter could lurk someone who has been to the Basil
Fawlty school of business etiquette .